Frequently Asked Questions
Pet Boarding Service
Where are you accepting pets? (locations)
We are accepting pets across Australia. We own and operate our retreats in Brisbane West, Brisbane South, Perth and Darwin. There will be more locations available soon as we expand our offerings.
Are you open during public holidays?
We are open all year round except for the following holidays, Good Friday, Easter Sunday, Christmas Day, Boxing day and New year’s day.
What are your opening hours?
Our facilities opening hours are:
Monday-Friday: 7:30am – 10am & 2:30pm – 4pm
Saturday: 7:30am – 10am
Sunday: 4pm -5pm
Public holidays: Closed
Outside of these hours at request only (at least 48 hours prior notice required).
Pet Safety
What happens if something happens to my pet and they need a vet?
If we notice something doesn’t seem right with pets, we will make the first call to the owner (see what the owner has requested for us to do). If the pet owner can’t be reached, we would then call the emergency contact on file. If we still don’t get through to the owner, we do what’s best for the animal and if that requires vet care then we will go ahead with organising it.
For our boarding facility at Brisbane South, there’s a Greencross Vet Clinic 2 doors down that we seek assistance regularly.
For our boarding facility at Brisbane West, we usually contact a mobile vet (PACvets) who is very reliable and always happy to lend a hand.
What if my dogs and cats require medication while in your care?
If your pet requires medication during their stay, please let us know. Our team is experienced in administering all types of medication including injections and are happy to assist.